Good Job, Princess Cruise Lines

This is amazing: via Radley Balko an account of a poor old lady who spent ten years saving for an Alaska cruise. Princess Cruises even booked the lady's air travel. Booked her on three different flights, on three different airlines, all to get her to Alaska in, one presumes, the cheapest way possible. So of course this poor elderly pensioner misses the boat, due to ubiquitous travel snafus.

And here's the fun part: not only won't Princess Cruises refund her the money she took ten years saving, they've taken, and apparently plan to keep, the partial refund she got from the airlines. And, stupidly, they continue to be adamant even after being contacted by a Washington Post reporter.

I have to say that if I were a competitor of Princess Cruises, I'd give the old lady a free cruise to Alaska. Then I'd have her tape a commercial saying "Princess Cruise Lines screwed me out of my money, but Cheerful Iconoclast Cruises treated me like a queen!"